Frequently Asked Questions

Where are you located?

We are located at 550 36th Ave SW, Altoona, Iowa.

How long does shipping take to arrive?

We are committed to providing fast and reliable shipping for all orders. Below are the details of our shipping process:

  • Processing Time: Orders are typically processed within 1-2 business days after payment is received.
  • Shipping Methods: We offer Standard Shipping
  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the shipping method selected.
  • Order Tracking: Once your order has shipped, you will receive an email with tracking information to follow your package’s journey.
  • International Shipping: At this time, we currently only offer shipping within the U.S..

Please ensure that your shipping address is correct before completing your order, as we are not responsible for lost or delayed packages due to incorrect information.

Note: Shipping fees are non-refundable, and buyers are responsible for return shipping costs.

If you have any questions about your order or need assistance, please don’t hesitate to contact us. We’re here to help!

What if I want to return a product?

To be eligible for a return, products must be unworn and have the original tags attached.

  • In-Store Pickup Orders: Must be returned within 7 days of purchase.
  • Online Orders: Must be returned within 30 days from the date you receive the product.

Please note that shipping fees are non-refundable, and the cost of return shipping is the responsibility of the buyer.

What are the store hours?

Hours of Operation (Subject to Change)

  • Sunday: 12:00 PM - 3:00 PM
  • Monday: Closed
  • Tuesday: 12:00 PM - 5:00 PM
  • Wednesday: 12:00 PM - 5:00 PM
  • Thursday: 11:00 AM - 5:00 PM
  • Friday: 11:00 AM - 5:00 PM
  • Saturday: 10:00 AM - 4:00 PM

Please note that our hours are subject to change. For updates, check back regularly or contact us directly.